Revision Policy:

We provide revisions based on your chosen package. Customers are entitled to unlimited free modifications, and SAT Marketing will review proposals at no additional cost if the initial campaign concept remains the same. Standard turnaround time for revisions is 48 hours.

Refund Policy / Money Back Guarantee:

If SAT Marketing TM cancels or terminates the contract due to customer violation of terms or any other justified reason, no refund will be issued. Refunds are not available once the final deliverables have been approved by the client.

Refund Conditions:

Refund requests will be considered under the following conditions:

• Initial Concept Approval: Once the initial campaign concept is approved, the refund eligibility changes. If a refund request is made after this point, the request will incur a 40 percent service & processing fee.
• Within 48 Hours: A refund request made within 48 hours of delivery will be eligible for a 60 percent refund (less the 40 percent service & processing fee).
• Within 48-120 Hours: Refunds requested within 48-120 hours will receive a 33 percent refund (less the 40 percent service & processing fee).
• After 120 Hours: No refund requests will be entertained after 120 hours. However, further modifications can be requested to ensure customer satisfaction.
• Non-Responsive Orders: If no action is taken on your order for 30 days after completion, no refund will be provided. Orders can be reactivated upon request for a partial credit based on the scope of work.
• Refunds do not apply to monthly marketing services once campaign assets or analytics have been delivered.

Note: Refunds are not provided for website services once a website is live or for customized packages once work on those has commenced.

Additional Refund Terms

• Refund requests are subject to SAT Marketing’s discretion based on service usage and project stage.
• Refunds are not applicable to specialized campaign deliverables once approved by the client.
• Any refund requested due to errors in the campaign concept will require a review by our service department.
• Campaigns revised or modified as per client approval do not qualify for a refund.

100% Satisfaction Guarantee:

We guarantee revisions and will continue to refine our deliverables until the project aligns with the customer’s expectations, as defined by their chosen package.

Domain and Hosting:

Website packages include domain and hosting services, where applicable, free of charge. Email accounts can be configured, but these are limited to 10MB of storage per account. Domains or email hosting services managed outside SAT Marketing’s network are not included in the refund policy.

Delivery Policy:

All marketing deliverables are sent to clients via “My Account” as per the date specified in the “Confirmation of Order.” Clients are notified of project status via email. For campaign proposals, a preview is provided within 48 hours, and further previews are available for an additional fee.

Record Maintenance:

SAT Marketing maintains a record of completed projects for client access. You can request copies of past deliverables for future reference, as needed.

Customer Support:

Our team is available 24/7 to address inquiries, provide support, and assist with any service issues. Contact us at [email protected].

Communication Policy:

SAT Marketing is not liable for any communications conducted through channels not affiliated with the company. Authorized communications are conducted through @satmarketing.us emails only. Any other email communications are not recognized by SAT Marketing.

Access to Information:

Clients must provide valid identification and access details for our marketing team to conduct services. If a client terminates access to their platform during an active service period, SAT Marketing reserves the right to deny further service and retain all associated service fees.

100% Unique Design Guarantee:

All SAT Marketing campaign materials are custom-created to reflect the client’s unique brand and market needs. We ensure that all designs, content strategies, and digital assets are exclusively crafted for each project.

Exclusions:

SAT Marketing will assist in integrating essential third-party marketing tools, such as CRM systems, analytics platforms, and APIs, as necessary. However, any advanced customizations requiring substantial integration efforts beyond standard services will incur additional fees.